Senior Customer Success Manager - Benelux

As a Senior Customer Success Manager in the Benelux market, you will manage your own portfolio, which includes some of the largest customers in our region. As part of the Customer Experience team, you are responsible for customer retention and for helping our clients achieve their HR business goals through the use of our products. We act as trusted advisors, staying on top of industry trends and best practices, and are not afraid to challenge the status quo. Successful team members are hands-on, demonstrate a high level of ownership, and are passionate about delivering the best possible customer experience. You will balance a high-touch, one-on-one approach with the ability to detect patterns and help cross-functional teams (Account Management, Onboarding, Product, Support, Digital Customer Experience) identify and address common bottlenecks. While you will primarily work with Dutch customers, your portfolio will occasionally include English-speaking clients. This is an exciting opportunity at a dynamic, growth-stage scale-up where your contributions are directly visible at the company level. Your 12-Month Journey During the first 3 months: You will focus on learning everything about the Tellent Suite (Recruitee, Tellent HR, and several add-ons). You’ll get to know our products, processes, teams, and customers. You will work closely with your onboarding buddy, who will support you with questions and will provide tips and tricks. By the end of this period, you will have receiv