Digital Customer Success Manager - Benelux

As a Digital Customer Success Manager for the Benelux market, you will partner closely with another Digital CSM to co-manage and retain a critical segment of roughly 1,300 small-to-mid market customers in the Benelux region. Instead of traditional 1:1 management, you will leverage product data, AI, automation, and localized multi-channel outreach to drive product adoption and directly impact Gross Revenue Retention (GRR). This is a highly visible, hands-on opportunity for an operations-minded self-starter to test, roll out, and iterate digital initiatives in a dynamic growth-stage SaaS environment. Your 12-Month Journey During the first 3 months: You will get to know the team, the products, and our customer dynamics. You'll join customer calls, master Tellent's digital CS tools, and manage select, high-value reactive customer requests to build baseline product empathy, always with the goal of translating these patterns into scalable, automated solutions. Within 6 months: Spearhead the end-to-end design, localization, and rollout of a critical digital program (such as onboarding or churn-prevention) in Benelux market. You will partner actively with Account Managers to translate data-driven usage trends into concrete renewal and upsell opportunities. After 1 year: You have truly left your mark on our digital customer journey! By building and scaling programs that measurably increase product adoption, you have turned your ideas into standard operating processes and established y