Digital Customer Success Manager - International Markets

As a Digital Customer Success Manager for International Markets, you will have the unique opportunity to build and define the digital segment from scratch, managing and retaining roughly 900 small-to-mid market customers. Instead of traditional 1:1 management, you will leverage product data, AI, automation, and multi-channel outreach to drive product adoption and directly impact Gross Revenue Retention (GRR) across a diverse mix of global cultures. This is a highly visible, hands-on opportunity for an operations-minded self-starter to test, roll out, and iterate digital initiatives in a dynamic growth-stage SaaS environment. Your 12-Month Journey During the first 3 months: You will get to know the team, the products, and our international customer dynamics. You'll join customer calls, master Tellent's digital CS tools, and manage select, high-value reactive customer requests to build baseline product empathy, always with the goal of translating these patterns into scalable, automated solutions. Within 6 months: Spearhead the end-to-end design, localization, and rollout of a critical digital program (such as onboarding or churn-prevention) across international markets. You will partner actively with Account Managers to translate data-driven usage trends into concrete renewal and upsell opportunities. After 1 year: You have truly left your mark on our digital customer journey! By building and scaling programs that measurably increase product adoption, you have turned your ideas