Onboarding Consultant - Benelux

About the Role As an Onboarding Consultant (Benelux) at Tellent, you will play a pivotal role in ensuring the successful onboarding of our top-tier customers. Acting as a trusted advisor, you will help them achieve their recruiting and HR goals while delivering an exceptional customer experience. In this role, you’ll be the first point of contact for customers after the sales process. You’ll work closely with them to understand their objectives and create a tailored onboarding plan that meets their needs. Over the course of 10-12 weeks, you’ll guide them through configuring and setting up their workspace, training their teams, and celebrating their go-live milestone. Once the onboarding phase is complete, you’ll transition the customer to a Customer Success Manager for ongoing collaboration. Beyond onboarding, you’ll contribute to developing enablement materials, refining processes, and sharing insights with internal teams to continuously enhance customer experience. Successful candidates are proactive, detail-oriented, and passionate about delivering outstanding customer experiences. This role offers an exciting opportunity to make a visible impact on both customer experience and company growth. Your 12-Month Journey During the first 3 months: During your first three months, you’ll focus on mastering all aspects of the onboarding process. You’ll familiarize yourself with workflows, tools, team dynamics, and customer engagement strategies. Working closely with team members, y