IT
IT Synergy B.V.
Rotterdam · Netherlands
IT Servicedesk medewerker 1e lijn
Found on itsynergy.recruitee.com · last checked 5 days ago
About this role
First-line IT support specialist at IT Synergy, serving as the primary contact for customers with technical questions and issues. You will handle support requests via phone, email, and web portals, manage IT tickets and incidents, monitor ticket progress, create and modify user accounts, and proactively communicate with customers. The role combines customer service orientation with technical problem-solving to ensure optimal customer experience.
What you'll likely bring
- Customer service orientation and ability to assist users with a positive attitude
- Technical knowledge to advise customers on IT solutions
- Experience handling IT support tickets and incidents
- Ability to manage customer communications via multiple channels (phone, email, web portals)
- Capability to create and modify user accounts
- Proactive communication skills
IT supportservicedeskfirst-line supportcustomer serviceticket managementuser account management
Why we flagged this
A lower-competition listing
IT Synergy B.V. rarely posts on the big job boards. We found this on their own career page, so it's likely seen by far fewer applicants than a typical listing.