Customer Support Specialist

We have an open role for a Support Specialist - if you want to learn about ecommerce and develop your skills in Technical Support, we’re looking for you. In this entry level position, you’ll be joining the ChannelEngine Support team, who is responsible for identifying, understanding, and solving customer queries.📈 What will you do as a Support Specialist? In this role, you’ll respond to both inbound phone calls and tickets from our customers. Being part of the Support team, you’ll ensure our customers receive great service during the process. You’ll work independently on assigned tickets, pick up new tickets, and work closely together with 2nd line Support on complex or high-impact tickets. After you either solve the issue, or forward it to 2nd line support, you’ll keep your customer up to date on the progress.🚀 Working with our customers, you’ll be able to gain a good understanding of customer impact while handling requests, and you’ll learn to ask the right questions for clarity. You’ll become part of a team that works closely together, loves sharing knowledge and best practices, and has the drive to provide the customers with an exceptional experience together.🌟