CH
ChannelEngine
Leiden · Netherlands
Head of Global Customer Success
Found on jobs.channelengine.com · last checked 3 days ago
About this role
Lead ChannelEngine's global customer success function as Director. You will oversee regional CSM managers and teams across multiple markets, developing and executing the company's customer success strategy. Key responsibilities include managing customer segments (Key Accounts, Mid-Market, Accelerate), building scalable digital engagement models, implementing data-driven processes for customer lifecycle management, and fostering a customer-centric culture across the organization. You'll collaborate with Sales, Product, Marketing, Delivery, and Support to drive customer retention and long-term value.
What you'll likely bring
- Experience leading and managing customer success teams across multiple regions or markets
- Ability to develop and execute customer success strategy aligned with business objectives
- Strong understanding of customer health metrics and performance monitoring
- Experience managing different customer segments with tailored approaches
- Capability to build and scale digital/automated customer engagement models
- Cross-functional collaboration skills with Sales, Product, Marketing, and Support teams
- Track record of fostering customer-first culture and mindset within organizations
Customer SuccessLeadershipGlobal TeamsCustomer StrategyCSM ManagementCustomer Retention
Why we flagged this
A lower-competition listing
ChannelEngine rarely posts on the big job boards. We found this on their own career page, so it's likely seen by far fewer applicants than a typical listing.