CH
ChannelEngine
Leiden · Netherlands
Manager CSM
Found on jobs.channelengine.com · last checked 3 days ago
About this role
Lead a team of nine Customer Success Managers responsible for ChannelEngine's mid-market segment, comprising approximately 400 accounts and 60% of annual recurring revenue. Oversee customer engagement strategy, revenue retention and growth, and team development. Manage performance through structured one-on-ones, reviews, and team processes. Collaborate across sales, product, delivery, and support functions to drive customer outcomes and represent mid-market customer needs internally.
What you'll likely bring
- Experience leading and developing teams of Customer Success Managers
- Proven track record managing large customer segments and driving net revenue retention
- Ability to coach teams on data-driven customer engagement and account management
- Experience with upsell, expansion, and churn reduction strategies
- Proficiency with CRM and revenue operations tools such as HubSpot
- Strong cross-functional collaboration skills across sales, product, and support teams
- Capability to establish and manage performance metrics and accountability structures
Customer Success ManagementTeam LeadershipMid-marketRevenue GrowthAccount ManagementHubSpot
Why we flagged this
A lower-competition listing
ChannelEngine rarely posts on the big job boards. We found this on their own career page, so it's likely seen by far fewer applicants than a typical listing.