Member Support Specialist II

To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. You can read about our culture principles here . We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here. If you are an Internal Candidate, please apply via our Internal Job Board .  ---- Member Support Specialist II Remote Guild is hiring a Member Support Specialist II. Member Support Specialist IIs work directly with our members to answer questions and remove barriers they may come across, supporting any of our channels (chats, cases, or phones) based on member demand. This role calls for strong attention to detail, a good work ethic, and the ability to thrive in a high-volume, constantly evolving environment. Specialists communicate with both external and internal stakeholders and work cross-functionally with the team and leadership to serve members' needs. As Member Support Specialist II, you will: Respond to complex inquiries: Handle complex inbound questions from learners regarding benefits, employer policies, program options, and technical issues via phone, chat, or case management systems, ensuring timely and accurate resolutions. While this isn't a leadership role, we look for people who show early signs of leadership potential — the kind w