Working Student (all genders) - Customer Experience (all genders)

Sales and Marketing · Germany · Hybrid Working Student (all genders) - Customer Experience (all genders) Operational VoC & CX Delivery in Global Marketing Team based in Munich area, Germany Apply here About the Team You’ll join the Global Strategy & Intelligence Research team. We shape and execute our CTI-led marketing strategy, strengthen Orange Cyberdefense’s positioning and portfolio, drive market awareness, support business growth through strategic partnerships, and continuously improve customer experience through data-driven insights and improvement initiatives. Role & Purpose As a Master Student (Working Student), you work in a project-based environment and own the operational side of our Voice of the Customer (VoC) program. You turn customer feedback into structured insights and help ensure those insights lead to prioritized, actionable improvements—across markets and with clear delivery focus. Key Responsibilities Support the ongoing delivery of the VoC/CX program: coordinate day-to-day processes and project management, track milestones and results, ensure smooth execution. Implement and maintain customer feedback mechanisms: Configure and manage customer surveys in our CX/VoC platform Perform quality checks to ensure consistency (e.g., logic, target groups, fields, templates) Analyze survey and feedback outcomes: Interpret results, identify trends, and derive initial insights Reporting & communication: Create dashboards, reports, and presentations for operational sta