WFM Real-Time Analyst

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team? About the job Flex is a growth-stage, NYC headquartered FinTech company creating the best rent payment experience. We're here to change the fact that paying rent is still expensive, inflexible, and difficult. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. We are looking for motivated individuals to help us keep that mission growing. Will you be a part of the team? About the Role The Vendor Management team is seeking a sharp, action-oriented Workforce Management Real-Time Analyst to operate at the intersection of human judgment and AI-powered intelligence. This is not a traditional monitoring role. In this environment, AI agents continuously ingest data across channels, BPO partners, and systems — surfacing anomalies, m