Support Engineer I

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. As a Support Engineer at CLEAR, you will be our first line of support to ensure our members and partners have a magical experience. You will work across our Business, Product, and Engineering teams to develop a deep understanding of the problems our partners are facing and help find the best path to resolving issues as they come up. We are looking for a candidate with a strong technical background who is able to dig into various issues to find the root cause & help build the process to make this a more efficient effort.   What you'll do: Respond to customer inquiries and support tickets, providing timely, clear, and empathetic assistance Diagnose and resolve technical issues related to CLEAR’s platform, APIs, and integrations by asking effective questions and analyzing data Create a knowledge base and playbooks of how to effectively resolve common issues Collaborate with internal teams to escalate and triage complex technical issues, ensuring a seamless resolution process Record and communicate bug reports, feature requests, and enhancem