Strategic Implementation Consultant - Benelux Market Customers Ghent

Lightspeed is looking for a Strategic Implementation Consultant to help high-value hospitality clients in the Benelux successfully implement our POS and SaaS solutions . If you’re passionate about hospitality tech , project management , and delivering real impact for enterprise customers, we want to hear from you! Your Role: Lead end-to-end onboarding and implementation for strategic and enterprise clients Deliver a white-glove, high-touch experience Plan, coordinate, and execute go-lives, on-site training, and support Act as a trusted product and technical advisor Partner with Sales, Customer Success, and Support teams to resolve escalations Keep clients engaged, satisfied, and transactional through proactive follow-ups Maintain clear implementation documentation and process guides What We’re Looking For: Experience in B2B, client-facing roles Background in hospitality, retail, or project management Fluent in Dutch and French (spoken & written) Strong communication and presentation skills Nice to Have: Experience with POS or SaaS platforms Understanding of SaaS customer lifecycle and sales processes Why Join Lightspeed: Work with top experts supporting our Strategic hospitality clients - ability to travel international High autonomy, flexible work culture , and remote options Build and support high-traffic, global-scale products Access to modern tech, continuous learning, and career growth Competitive benefits & perks, including equity Be part of a fast-growing, inclusive, h