Implementation Consultant (Golf) Customers Montreal

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We’re looking for an Implementation Consultant (Golf) to join our Launch Services team in Montreal. Reporting to the Manager, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process. What you’ll be doing: Conducting kick-off calls with customers to outline processes and manage customer expectations of the onboarding process Ensuring customer training is completed throughout onboarding process Scheduling internal resources to complete project-related tasks, such as the hardware installation, starting the customer billing cycle, or setting up payments processing Communicate with the customer on the status of the implementation and send reminders of upcoming training dates Managing your own segment of customers who are working through the onboarding process Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding Updating customer records in our CRM and other web-based tools to reflect project updates and timelines Managing the amount of time for customers to move from sales close to the time they’re using the system Ensuring great customer satisfaction ratings. What you need to bring: We’re a team of 15 people loca