Strategic Account Manager Sales Montreal

Hi there! Thanks for stopping by 👋 We’re looking for a Strategic Account Manager to join our Customers team in Montreal . As a Strategic Account Manager at Lightspeed, you’re part of our NoAM Retail engagement team and your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed’s highest valued customers. You strive to be a trusted partner for your customers by taking a collaborative approach to understanding their goals and challenges. You aim to provide consistent value throughout the customer journey, building strong, long-term relationships that are grounded in mutual trust, and that make every customer feel valued. Your ultimate goal is to help our customers achieve their desired outcomes, while exceeding their expectations at every step. What you’ll be doing: ● Act as single point of contact and account owner for Lightspeed’s largest and highest valued customers ● Own and drive the strategy for each customer in your book of business ● Responsible for driving product adoption and Net Revenue Retention of book of business ● Plan and deliver Business Reviews and Success Plans, pulling in Strategic Account Executive as needed ● Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth ● Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation ● Establish and mainta