Staff Site Reliability Engineer (AI Platform)

WHO WE ARE 🌍 Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does. Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work. We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow. WHO WE’RE LOOKING FOR  🌟 Want to shape an AI platform's architecture from day one, instead of just maintaining what someone else built? Manychat runs AI features for businesses worldwide, and we're hiring an SRE to own the reliability, performance, and cost of that AI infrastructure, and to raise the bar for how our whole engineering org builds on LLMs. This isn't a classical SRE role with a bit of AI sprinkled on top. We need someone AI-native: you already understand how modern LLM systems behave in production, things like token throughput, provider rate limits, degraded model quality, and inference latency tails, and you treat all of that as a first-class reliability concern, not an afterthought. Why this role is worth your time: The AI Platform is still young, so you'll shape its architecture, standards, and roadmap from the ground up. The stakes are real. AI features sit right in the critical path of customer-facing automation, so your work actually matters to the business, not just t