IO
iO Campus Eindhoven
Utrecht · Netherlands
Service Manager
Found on iodigital.recruitee.com · last checked 4 days ago
About this role
Service Manager for managed digital platforms at iO. You bridge technical teams and customers, overseeing service delivery for web shops, websites, and applications. Responsibilities include monitoring uptime and incident resolution times, coordinating technical solutions when issues arise, managing customer change requests, and building long-term partnerships through reliable service. You report on performance metrics, discuss incident resolutions, and identify improvement opportunities. You also collaborate with development teams to address technical debt and balance new features with stability improvements.
What you'll likely bring
- Ability to coordinate between technical teams and customers
- Experience managing service delivery and performance metrics
- Capability to handle operational issues and incident coordination
- Strong communication and reporting skills
- Proactive problem identification and improvement mindset
- Ability to build and maintain customer relationships
- Collaboration skills with development teams
- Understanding of technical concepts and digital platform stability
Service ManagementManaged ServicesCustomer RelationsIncident ManagementDigital PlatformsUptime MonitoringTechnical Coordination