IO
iO Campus Eindhoven
Utrecht · Netherlands
Service Manager Agency
Found on iodigital.recruitee.com · last checked 3 days ago
About this role
Serve as the primary contact between technical teams and clients, managing the complete service delivery for digital platforms. Monitor and optimize key performance metrics including uptime and incident resolution times. Handle operational issues directly—coordinating solutions when systems fail or performance degrades. Work with development teams to identify technical debt and recurring problems, ensuring the product roadmap balances new features with stability improvements. Build and maintain long-term client partnerships through reliable service and transparent communication.
What you'll likely bring
- Ability to bridge communication between technical teams and clients
- Experience managing service delivery and performance metrics
- Capability to coordinate incident response and troubleshooting
- Proactive problem identification and escalation skills
- Experience working with development teams on technical planning
- Strong focus on customer satisfaction and relationship building
- Ability to report on performance and communicate transparently
Service ManagementManaged ServicesClient RelationsIncident ManagementDigital PlatformsUptime MonitoringTechnical Coordination