Senior Operations Lead (Freelance)

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role designs the operational methodologies, frameworks, templates, and enablement resources that make the audit deliverable consistent, scalable, and repeatable across multiple clients. The focus is on process and scope creation and standardization—not executing individual audits. Studio’s audit offering assesses current processes, people, and tools, diagnoses inefficiencies, and builds an executive-ready roadmap that improves client efficiency and profitability while preserving creative excellence. This role will support in building out process and service infrastructure.  WHAT YOU’LL DO: Build out and document a tiered, end-to-end audit process based on the framework provided Define a standardized operational model for each tier and audit phase (set up, observe, assess, define) that includes: Scope Methodology Inputs (e.g. templates and interview guides) Outputs (e.g. executive presentation templates, findings frameworks, recommendation structures) Create repeatable workflows and qua