Senior Engineer (AWS / Contact Center)

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.   By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.   From prototype to real-world impact - be part of a global shift by doing work that matters. Gather, analyze, and document business requirements for Outbound and Inbound Calls. Design, configure, develop, and maintain Amazon Connect contact center solutions. Configure, customize, and support Amazon Connect contact flows, including inbound flows, outbound flows, customer queue flows, transfer flows, callback flows, and whisper flows. Configure and support Amazon Connect Agent Workspace and Contact Control Panel capabilities. Develop AWS Lambda functions for Amazon Connect integrations, dynamic routing, customer lookup, backend service calls, and custom business logic. Build and expose REST APIs using Amazon API Gateway for integrations between Amazon Connect and backend systems. Use Amazon DynamoDB for customer lookup, session data, contact metadata, routing configuration, and application data storage. Use Amazon S3 for storing call recordings, reports, prompts, exported data, files, and integration artifacts. Configure Amazon CloudWatch logs, metrics, alarms, and dashboard