Senior Customer Care Tech Specialist

Toast is driven by building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.Customer Care Advisors (CCAs) are pivotal stakeholders in responding to and resolving escalated account issues, such as credits and billing inquiries, to meet customer needs. As a CCA, you will be a part of the Account Operations  campaign, and assist customers with Toast contracts and billing-related inquiries, offering support for modifications, credits, and account adjustments. A day in the life (Responsibilities) As a Senior Customer Care Specialist for our Toast product, you'll be the first point of contact for our restaurant customers providing top-notch support via Chat, Voice, and Casework(Blended) channels. You will:  Deliver exceptional customer experiences by solving technical and functional issues proficiently and thoughtfully.  Communicate complex technical information clearly to non-technical users. Manage multiple customer interactions while using internal systems appropriately. Collaborate closely with team members to share knowledge and best practices. Continuously expand your product expertise through training, real-time support, and hands-on experience. Support process improvements and contribute to creating a seamless support experience. What you'll need to thrive (Requirements) 2–4 years of customer support experience, preferably in a tech/SaaS environment. Bachelor’s degree in an