NOC Engineer

Job Title: NOC Engineer Overview: We are seeking a highly motivated NOC Engineer to join our Network Operations Center team. This role focuses on proactively monitoring, analyzing, and running routine health checks. The ideal candidate will identify potential issues before they impact business operations, perform trend analysis, and collaborate with technical teams to drive preventive actions. Roles & responsibility: Troubleshoot and resolve basic desktop, software, network and server issues following published escalation guidelines to ensure issues are resolved in a timely manner  Assist clients with the installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment and software  Follow standard escalation process, involving senior resources in a timely manner where required  Install software, patches and updates on desktops, laptops and servers   Resolve backup issues and perform restore testing  Works with senior resources to diagnose, troubleshoot, repair, and debug complex technical and computer systems, and software  Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation  Exhibit adaptability willingness to alter shifts and job requirements to meet client and MIT needs  Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided