Infrastructure Engineer- NICE CXone

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.   By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.   From prototype to real-world impact - be part of a global shift by doing work that matters. The Senior CCaaS Engineer is responsible for architecting, optimizing, and supporting the cloud-based communication ecosystem, serving as a primary subject matter expert for NICE CXone. Rather than simply establishing systems from scratch, this role dives deep into complex, existing architectures to enhance system performance, drive seamless integrations across enterprise platforms, and spearhead the adoption of next-generation AI and voice technologies. The ideal candidate will thrive in a dynamic technical environment, provide high-level mentorship to engineering teams, and confidently lead root-cause resolution for major events across our diverse contact center landscape.  Complex Scripting & System Engineering: Jump into existing, highly complex routing scripts to troubleshoot issues, expand capabilities, and build out advanced workflows for new business requirements. AI & Automation Innovation: Design, develop, and deploy advanced conversational AI solutions. Writ