Field Service Technician

Field Service Technician(s) (AMCAS) Multiple US regions: West Coast, East Coast, Southwest, Southeast Our installed base of machines has been growing rapidly over the last years. Due to this growth and investment in our people, we are looking for service oriented enthusiastic, communicative, and highly motivated Field Service Technicians. In this position you will: Travel to customer locations Install and troubleshoot equipment Respond to service requests Provide technical trainings Our clients are System Integrators and End-Users within North America and Mexico, and you will provide reactive and pro-active equipment services out in the field (at their locations). This would involve periodically being stand-by outside of office hours and frequent travel. You'll work closely with the service coordinators and provide them with adequate visit feedback and documentations regarding installations and repairs. The Team You will be part of our Global Customer Service team which is spread over 3 regions, AMCAS, EMEA and APAC. Regionally (AMCAS) you will report to our Customer Support Manager. Depending on the client's requests and/or complaints, you will work alone or together with several of your colleagues in the field. The team are our "eyes and ears" in the marketplace, and is responsible for building and maintaining customer relations, maintaining quality of performance and safety at customer sites and turn complaints in structural product improvements.