Director of Business Development Operations

About You: ARCO is a national design/build construction company delivering complex commercial and industrial facilities across a wide range of product types, including distribution, cold storage, food and beverage, manufacturing, life sciences, multifamily, sports, and data centers. Projects average $15–25M, with many exceeding $100M and select projects reaching up to $1B.   As our growth has outpaced our systems, we are looking for a National Director of Business Development Operations to standardize and scale how business development operates across the organization. Sitting between Business Development Executives and all other BDs, this is a senior, non-selling leadership role responsible for building the operating system behind business development. A Day in the Life: Primary Objectives of the Role Establish a consistent national business development operating model Create clear KPIs, dashboards, and performance standards Drive CRM discipline and data integrity Professionalize training, SOPs, and BD onboarding Provide executives with reliable pipeline visibility and forecasting Business Development Strategy & Governance Translate growth objectives into measurable operating standards Define, document, and maintain the national business development process Establish standardized go/no-go decision frameworks Align pursuit strategy with company risk profile and capacity KPIs, Analytics & Performance Management Define KPIs across activity, pipeline health, wi