CS Scheduling Sr. Specialist

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car , a Woolly Mammoth’s Skeleton , Lady Gaga's Jumpsuit or Usain Bolt’s running shoe , we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. Taking ownership and driving impact  Being open to change and feedback Being passionate about our mission and our customers.  About the role As a Sr. Schedule Specialist, you will play a critical role in ensuring our Customer Service organisation is staffed effectively to meet customer demand while balancing operational efficiency and employee experience. You will work across the entire workforce management cycle, from forecasting customer demand and translating it into staffing requirements, to building capacity plans and optimizing schedules across multiple teams, channels, and markets. What you’ll do Forecasting & Workforce Planning Generate short, medium, and long-term forecasts across multiple channels and markets using historical data, business trends, seasonality, an