Client Experience Manager

Overview The Client Experience Manager serves as Abacus’s primary relationship owner and client advocate, responsible for driving client satisfaction, retention, and long-term value realization across assigned accounts. Acting as the key liaison between clients and internal teams, the CXM ensures clear communication, proactive engagement, and alignment between Abacus’s services and each client’s business priorities. Through strong relationship management, technical expertise, and a deep understanding of Abacus’s solutions, cybersecurity capabilities, and service delivery model, the CXM advises clients on best practices, identifies opportunities to expand value, and coordinates cross-functional efforts to deliver measurable outcomes. The role also gathers and analyzes client feedback, service trends, and market intelligence to enhance the client experience, improve service delivery, and support business growth through thoughtful identification and progression of commercial opportunities.  This is a hybrid role requiring 2-3 days per week in our New York City office.  Job Description Duties and Responsibilities: What the Client Experience Manager does at Abacus The Client Experience Manager owns the client relationship after client onboarding and is accountable for keeping the relationship healthy, informed, and moving forward. The role blends relationship management, account growth, service coordination, and escalation ownership. Serve as the primary point of contact