Associate I, Business Operations

SLSQ427R538 The impact you will have: Databricks' Sales Operations team is transforming how operational work gets done. We are shifting from manual, high-volume request processing to an AI-first operating model — where AI agents handle repeatable work autonomously and the team focuses on building, governing, and improving those systems. This role is central to that transformation. You will own a portfolio of AI agent workflows that automate business-critical Sales Operations processes. You translate business requirements into agent designs, deploy them into production, monitor performance, and continuously improve them. You also lead systems improvement projects — diagnosing integration issues, fixing data quality problems, and coordinating solutions across platforms. This is a cross-functional role partnering with Strategy, Planning, Finance, IT, and Data Engineering teams across our enterprise systems stack. Build and operate AI agents — translate operational SOPs into agent workflows; deploy, monitor, and fine tune agents that handle field requests autonomously Own an agent portfolio — manage a set of automated workflows end-to-end, including agent-to-human escalation paths and performance optimization Drive process and systems improvement — identify next workflows to automate; diagnose cross-system integration issues; lead data quality remediation Partner cross-functionally — gather requirements from Sales, Finance, IT, and Strategy stakeholders; influence Directors and S