Account Director (12 month FTC)

This is a 12 month fixed term employee contract. This posting reflects an existing vacancy. DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As an Account Director for our North American In-House function, you will take full operational ownership of our embedded account portfolio in Toronto and across North America. You will provide day-to-day leadership across recruitment, onboarding, client servicing, commercial administration, reporting and employee support, working closely with the Client Partner and delivery teams. WHAT YOU'LL DO: Protect existing revenue through proactive management of client SOWs, POs, team backfills, and contract renewals/extensions. Maintain tight commercial discipline with consistent reporting, forecasting, and portfolio governance. Serve