Up Support - Phone Specialist

About Ferocia We're the team behind Up , but under the hood, we're Ferocia - a passionate tech company driven by financial inclusion. Since 2011, we've been crafting innovative financial tools, starting with the digital platform for Bendigo Bank. We believe technology can empower everyone, from the advantaged to the disadvantaged, which is why Up was born. Now, as part of the Bendigo and Adelaide Bank family, we combine the agility of a small company with the reach and stability of a major player. Together, we're carbon neutral , community-focused , and dedicated to high standards of corporate governance . Our mission? To leverage technology to help Australians move from financial stress and anxiety to a place of confidence and empowerment. Want to join us? We'd love to hear from you! The Gig We’re on the lookout for passionate, experienced problem-solvers to join our Melbourne-based crew as we continue guiding over 1,000,000 Upsiders towards feeling  really good about money. Our Phone Support currently runs Monday - Friday from 9am - 5pm with a possibility of expanding hours as we grow, working hand-in-hand with our turbocharged in-app chat, Talk to Us - both powered by our four signature Support values. Your mission? To bring those values to life in every conversation on the Phone and be the magic behind Up Support. You’ll be the ultimate go-to guru, tackling all sorts of questions, teaming up with your fellow support heroes, and making sure every Upsider gets the help