AD
Adyen
Amsterdam · Netherlands
Team Lead - Technical Support
Found on job-boards.greenhouse.io · last checked 3 days ago
About this role
Lead a technical support team based in Amsterdam that serves as the primary contact for Adyen's global merchant base. You will manage a team responsible for resolving complex technical and operational issues, collaborating across Operations, Engineering, Product, Account Management, and Sales to deliver high-quality support. The team operates on a 24/7 follow-the-sun model across multiple time zones, leveraging deep payments knowledge and technical expertise.
What you'll likely bring
- Leadership experience managing a customer-facing technical support team
- Strong knowledge of payments systems and technical support operations
- Ability to collaborate effectively with cross-functional teams including Engineering, Product, and Sales
- Experience working in a global, 24/7 support environment
- Capability to develop and guide team members
- Understanding of merchant-focused service delivery
Technical SupportTeam LeadershipPaymentsCustomer Support24/7 OperationsGlobal