Support/QA Engineer II

  Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.   Key Responsibilities [Support] Gather information to investigate reported issues, reproduce the problems, and create bug reports for customer site tools. Troubleshoot and resolve software issues, including embedded software for control systems for customer site tools. Able to triage mechanical, electrical, and software-related problems. Work with QA to add reproduced issues to regression testing. Travel to customer sites to support installation, training, and troubleshooting of ASM products. When investigating reported issues, coordinate with the account team and GPS group rather than communicating directly with the customer. [QA] Test pre-release software as part of QA activities and create bug reports for any issues found. Promote business improvement using Global QA