Software Support Engineer （ソフトウェアサポートエンジニア）

  Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.   Role Overview As a Software Support Engineer (SSE) at ASM, you will play a critical role in ensuring the reliability of our software in customer environments and developing customer-specific solutions. You will work closely with field teams and customers to identify and resolve issues quickly, support host automation, and contribute to feature development based on customer specification Key Responsibilities (in order of priority) Customer Software Reliability Rapidly identify, troubleshoot, and resolve software issues in customer environments. Collaborate with field support engineers to manage escalations and ensure timely resolution. Collect and analyze system data from field tools to support root cause analysis and continuous improvement. Work with QA and support tea