CE
Centric Software Gmbh, Netherlands branch
Gouda · Netherlands
Service Manager Financiën
Found on centric.recruitee.com · last checked yesterday
About this role
Service Manager role for Key2Financiën, a financial management system serving local government organizations. You will be the primary external contact for clients, managing tactical customer relationships and overseeing service delivery. Responsibilities include ensuring clarity on agreements and expectations, monitoring service performance, and collaborating with internal teams to support clients effectively. The role involves identifying opportunities to enhance service value and driving continuous improvement in service quality.
What you'll likely bring
- Fluent in customer communication and able to understand client needs
- Strong attention to detail regarding agreements and commitments
- Commercial mindset with ability to identify growth opportunities
- Collaborative approach to working with colleagues
- Driven and takes ownership of responsibilities
- Willing to develop professionally within the role and organization
- Experience managing customer relationships and service delivery
Service ManagementCustomer RelationsFinancial SystemsLocal GovernmentKey2Financiën