CE
Centric Software Gmbh, Netherlands branch
Gouda · Netherlands
Service Manager Digitale Overheid
Found on centric.recruitee.com · last checked 3 days ago
About this role
Service Manager role overseeing customer relationships, service delivery management, and continuous improvement across three business units serving Dutch local government: Social Domain (work, income, care, youth services), Taxes & Real Estate (tax and property registration services), and Public Affairs (citizen management software). Responsibilities include understanding client needs, ensuring service commitments are met, and driving service quality improvements. The role requires commercial acumen to identify growth opportunities with existing clients.
What you'll likely bring
- Fluent in client communication and able to understand customer needs
- Strong attention to detail regarding agreements and commitments
- Ability to critically evaluate and improve service delivery
- Commercial mindset with capacity to identify opportunities with clients
- Experience managing relationships with government or public sector clients preferred
Service ManagementGovernment/Public SectorCustomer RelationsSaaSDigital Services