IO
iO Campus Eindhoven
Rotterdam · Netherlands
Service Manager
Found on iodigital.recruitee.com · last checked yesterday
About this role
Service Manager for managed digital platforms at iO. You will oversee service delivery for client websites, webshops, and applications, ensuring 24/7 uptime and reliability. Responsibilities include coordinating incident resolution, managing change requests, monitoring performance metrics, and building long-term client partnerships through consistent service quality. You will act as the primary contact for clients and collaborate with development teams to identify technical improvements and balance feature development with infrastructure stability.
What you'll likely bring
- Ability to bridge technical teams and customer needs
- Experience managing service delivery and performance metrics (uptime, incident resolution times)
- Capability to coordinate technical problem-solving across teams
- Strong communication and client relationship management skills
- Proactive identification of operational improvements and technical debt
- Experience working with development teams on product roadmap prioritization
Service ManagementManaged ServicesIncident ManagementClient RelationsPlatform Operations24/7 Support