Service Desk Specialist

Help us change the way the world parks Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks. Flash is looking for a Service Desk Specialist . The Service Desk Specialist is essential for handling complex issues, serving as a critical escalation point for urgent and/or complex issues. This role requires thorough information gathering based on the urgency and priority of each case before escalation to senior resources. The  Service Desk Specialist candidate will be successful in this role if they have a technical and inquisitive nature, a strong sense of teamwork, and a desire to help resolve problems.  This person is customer-service oriented with a strong sense of urgency and is comfortable in a fast-paced environment. At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our Engineering team, you’ll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company! Location: Austin office; Hybrid – 3 days in the office; Mon, Weds, Thurs. Remote on Sun & Tues.  Travel: 0%  Shift : Sunday-Thursday. (Hours will be: Sun 9 am-6 pm, Mon-Thursday 10 am- 7 pm)  What You'll Do: Answer