Senior Specialist I, Customer Service

  Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.   Job Responsibilities:   Kits & Repair Management    Create tracking reports to monitor the status of customer parts, repairs, RMAs, and service requests processing.    Develop and maintain kits schedules aligned with preventive maintenance (PM) cycles and service demand.   Ensure accurate PM (preventive maintenance) activity reporting and data sharing with internal teams, external vendors ,  and customers.   Order fulfilment   Create and maintain accurate Sales Orders and Reports within SAP.   Deal with stock operations and identify/reconcile discrepancies between physical and system inventory records.   Cross ‑ Functional Coordination   Collaborate with bu