Senior Software Engineer, Care Experience
Found on careers.toasttab.com · last checked today
About this role
Toast is seeking a Senior Software Engineer to join the Care Experience team, which develops customer support infrastructure across chat, voice, and agent-assisted channels. You will design and maintain platforms that power support interactions, focusing on agent tooling and AI-driven systems. The role involves building distributed systems that handle millions of interactions while ensuring reliability, accuracy, and speed under business-critical conditions. You'll work on modernizing Toast's support infrastructure through a unified contact center platform and AI capabilities that improve routing and issue resolution.
What you'll likely bring
- Senior-level software engineering expertise
- Experience with distributed systems
- Experience building AI-enabled platforms or systems
- Background in agent tooling or customer support infrastructure
- Ability to work with voice and chat systems
- Experience scaling systems to handle high transaction volumes
- Understanding of contact center or support operations
distributed systemsAI/MLcustomer supportcontact centeragent toolingvoice systemschat systemsplatform engineering