Senior ServiceNow Business Analyst

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.  By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. We are seeking a ServiceNow Functional Consultant with a strong background in driving digital transformation initiatives and bridging the gap between business and technology. The ideal candidate will have experience working with cross-functional teams delivering ServiceNow customizations and configurations, being responsible of gathering requirements, defining business needs, and supporting the delivery of scalable, user-focused solutions. This role is critical in ensuring alignment between business objectives and IT capabilities. Engage with business stakeholders and IT teams to gather, analyze, and document detailed requirements for digital products and services around ServiceNow Platform. Lead workshops and discovery sessions to understand customer needs around ServiceNow Implementations and further development, business workflows, and system requirements. Translate business processes into clear and concise functional specifications. Experience with CSM & Domain Separation implement