Senior Program Manager, Growth Enablement

  Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As the Senior Program Manager of Growth Enablement, you own the operational levers, marketing mechanics, and infrastructure that drive customer program adoption across Toast’s entire educational ecosystem. You are the technical and strategic architect of our distribution playbook, turning our multi-modality educational strategy into a highly scalable, high-conversion customer demand engine. In this role, you leverage behavioral insights and digital adoption tools to seamlessly integrate educational touchpoints into natural customer workflows, making it effortless for restaurant operators to access the right learning format at the right time. You partner closely with Marketing, Product, Support, and GTM teams to optimize multi-channel reach, maximize resource engagement, and build the underlying technology stack that powers Toast’s customer training operation. A day in the life (Responsibilities) Own the distribution and demand creation strategy for the customer education ecosystem, engineering how customers discover and engage with our learning across all modalities.  Scale program access and operational readiness, analyzing customer consumption trends to ensure educational resources across all formats are optimized for reach and discoverability Optimize the customer engagement fu