Senior Customer Success Manager I

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy . A Day in the Life As a Senior Customer Success Manager, you will serve as the customer’s main point of contact and trusted advisor, driving a wide variety of customer-driven initiatives . Operating in a highly cross-functional, international environment, you will take ownership of a dedicated book of business comprising critical historical customers with high levels of complexity as well as expanding mid-market accounts. You will excel in an ambiguous environment, wearing many different hats at once to support one overarching goal: keeping customers happy and growing their annual recurring revenue (ARR) . What You'll Do (Responsibilities) Build multiple layers of relationships with customers, serve as a strategic partner, and maintain rigorous database updates through Salesforce .   Retain SaaS revenue through consultative engagement and tailored product recommendations by deeply understanding the distinct needs of each customer . Drive activation and adoption across the Toast product suite by analyzing product module usage and leveraging internal tools or marketing strategies .   Leverage your deep Toast product knowledge to facilitate customer demos and ensure clients extract maximum value from their experience .   Partner closely with internal leadership teams to own custom