Senior Customer Success Manager (CSM3)

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.   Our vision:  A world where everyone is free to focus on their most purposeful work, together.    About the Role: As a Senior Customer Success Manager (CSM3) at Wrike, you will own and drive the strategic relationship for a high-value portfolio of Commercial accounts across North America. You are not just a point of contact; you are a trusted advisor who understands our customers' unique business operations, helping them map their core workflows directly into Wrike to achieve measurable business value. In this role, you will navigate complex stakeholder landscapes, lead proactive value realization strategies, and partner closely with Sales and Renewals teams to protect and grow our North American footprint. If you are passionate about customer transformation, workflow optimization, and leveraging cutting-edge technology (including AI efficiency tools) to scale your impact, this is the perfect opportunity for you. Your Impact: Portfolio Ownership : Manage a diverse and complex book of North American Commercial accounts, serving as their primary advocate and strategic partner. Drive Value & Workflow Design: Facilitate hands-on workshops and deep discovery ses