Senior Customer Care Specialist (INTL) - French

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Senior customer Care Specialist - Toast, you'll be the hero of our customers' day and use your product knowledge and technical expertise to answer questions, solve problems, and deliver extraordinary service through chat. Our customers are at the heart of everything we do. You'll use your problem-solving skills and approachable approach to craft solutions that leave them happy. With an unwavering commitment to learning and a hospitality-focused mindset, you're enthusiastic to showcase our ever-expanding suite of hardware and software offerings. To thrive as a Support Specialist for Toast, you are durable, motivated to deliver high-quality customer interactions, and excel in ambiguous environments. A day in the life (Responsibilities) Leverage your Toast product knowledge and customer service skills to answer Toast customer chats, voice calls, and casework. Write clear, concise, and professional messages that ensure customers understand exactly what's going on. Ability to communicate complex technical information proficiently. Expertly balance business applications and customer chats staying organized and meeting deadlines. Collaboration is key! Work seamlessly with your colleagues to ensure every customer gets the support they need. Expand your knowledge of Toast’s hardware and software