Senior Customer Care Specialist - French

Senior Customer Care Specialist- Bilingual-English-French Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.. With an unwavering commitment to learning and a hospitality-focused mindset, you're eager to showcase our ever-expanding suite of hardware and software offerings. To thrive as a Tech Support Specialist for Toast, you are resilient, motivated to deliver high-quality customer interactions, and excel in ambiguous environments. A day in the life (Responsibilities) Leverage your Toast product knowledge and customer service skills to answer Toast customer voice calls, chats and casework.  Write clear, concise, and professional messages that ensure customers understand exactly what's going on.  Ability to communicate complex technical information efficiently.  Expertly balance business applications and customer chats staying organized and meeting deadlines.  Collaboration is key! Work seamlessly with your colleagues to ensure every customer gets the support they need.  Expand your knowledge of Toast’s hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the role.  Conduct Toast procedures to escalate and coordinate the customer response per Toast values.  What you'll need to thrive (Requirements) A minimum of 3 y