CE
Centric Software Gmbh, Netherlands branch
Gouda · Netherlands
Senior Applicatie Consultant Burgerzaken
Found on centric.recruitee.com · last checked 5 days ago
About this role
Senior consultant role focused on supporting government organizations with their citizen services applications. You serve as the primary contact point for municipal and public sector clients, managing incidents, coordinating improvements, and ensuring the application runs smoothly. The position involves guiding clients through their specific organizational and legal contexts, resolving complex issues, and driving process optimization to enhance digital service delivery.
What you'll likely bring
- Strong ability to maintain overview and manage incoming requests effectively
- Experience serving as primary contact for client support and consultation
- Capability to coordinate and resolve incidents, including complex and prolonged disruptions
- Ability to manage change requests and implement structural improvements
- Experience handling escalations and coordinating with stakeholders
- Understanding of citizen services (burgerzaken) domain or similar government services
- Client-facing consultation and advisory skills within organizational and regulatory contexts
citizen servicesgovernmentapplication supportconsultantincident managementdigital transformation