Product Marketing Manager (AI-First, Full-Stack)

This isn't a normal marketing job. The Company: Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs. We became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good. We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building—the plumbing—would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes. We had a choice: protect what we built, or reinvent ourselves. We chose reinvention. December 2024: We made the full pivot of our company. A complete strategic shift toward AI-first customer experience. February 2025: We launched our AI agent for enterprise CX—built on a decade of conversation data and infrastructure, now with intelligence on top. November 2025: We rebranded the product line to Delight.ai. The name reflects our belief: AI's real promise isn't efficiency or cost savings. It's restoring what customer experience lost somewhere along the way—the feeling of being understood, of being genuinely cared for. We want every customer to feel delighted. Not satisfied. Delighted. The Prod