Product Manager

Schedule : Mon - Fri (9AM - 5PM) - may vary based on business needs  Location: 110 Spadina Ave, Suite 200, Toronto, ON, M5V 2K4 Hybrid : 3 days on-site S'more about the team As a Product Manager at Factor Canada, you are responsible for solving meaningful customer problems while staying true to our brand vision. Reporting to the Director of Product, you will own key decisions regarding the positioning, assortment, and pricing of your portfolio. You will help define the “What” and the “Why” of our menu, building a strategic roadmap to deliver an experience that drives long-term customer retention and brand loyalty. Your mission is to ensure every innovation is not only loved by the customer but is also feasible for our operations and viable for our business. Lettuce share what this role will be responsible for: Roadmap Ownership: Define and own key aspects of our product roadmap, prioritizing the high-level business outcomes we must achieve and identifying the specific features required to deliver those goals, ensuring a constant balance between customer value and operational feasibility. Customer Insights & Empathy: Serve as the definitive authority on our customer by combining quantitative and qualitative insights,  to build a deep understanding of our product’s value proposition and customer pain points that is shared with the rest of the team. Customer Advocacy: Act as the primary champion for the customer, explaining the “Why” behind every initiative and cha