People Operations Specialist (ServiceNow Automation)

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is seeking a highly skilled and experienced  People Operations Specialist  to drive continuous improvement and process optimization within our Shared Services organization. This role combines deep process excellence expertise with strong technical skills in  ServiceNow, self-service portal design, and AI chatbot integration . You will lead initiatives to enhance service delivery, drive automation, and enable data-driven decision-making across Shared Services. What you’ll be doing ServiceNow Process Management & Analytics Design and develop  self-service portal on ServiceNow , enabling intuitive access to services and information (include knowledge management) Lead the  integration of AI-powered chatbots  within the portal to facilitate intelligent case routing, knowledge retrieval, and user support. Design and build ServiceNow process workflows and analyze workflows to streamline operations, reduce handoffs, and improve service