Manager, Technical Support

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Manager, Technical Support About the job This position is needed to lead one of Twilio's Global Customer Support teams.  We are looking for a people-person who is passionate about delighting customers, mentoring staff, and improving processes. In this role, you will execute operational strategies and directly manage a team of Customer Support Team Leads. Reporting to the Director, Technical Support (Email), this position is essential in supporting Twilio's continuing growth initiatives and building the next generation of leaders at Twilio.  Responsibilities In this role, you’ll: Customer Service & Operational Exc